Thursday, 15 December 2011
In anticipation of this year's snow I decided to get some snow boots for the boys.
They are very close together in age and they like to have everything the same. Sometimes this just isn't possible. I'd asked my friends on Twitter for suggestions for snow boots. I'd tried a few online stores but they had sold out of one or the other's size.
I popped to Next at the Westcroft Centre in Milton Keynes and spent a while browsing the snow boots. I couldn't find both sizes in the same boot and assumed that all the available stock was on display. That is, after all, the standard shop assistant's response "the only ones we have are on display".
I found two different pairs in the right sizes and headed for the checkout. The assistant couldn't have been more helpful. She said they'd had a run on snow boots as the weather had turned colder. I replied that I was after two pairs of boots in the same style. She asked me to wait while she looked in the stock room as she thought they had more (this was confirmed by the till). She came back a little while later with the exact boots I was after. I was impressed by this excellent service.
I'm also very pleased with the boots. We will test them out properly tomorrow in the snow that has been forecast!
Although I am a member of the Next Blogger Network, I have not been compensated for writing this post. I paid for the boots myself, but I just wanted to share a positive customer service story.